1. CUSTOMER SERVICE
Dear customers,

We inform you that customer services in some countries are strongly affected by the restriction measures imposed by the authorities to fight against the COVID-19 pandemic.

Please, be aware that we are constantly assessing the situation, and given the impact of COVID-19 on our daily work, we encourage our customers to contact our customer service by email and / or through online channels.

We apologize for the inconvenience caused and remain committed to providing you with the best possible user experience during this difficult time.

Thank you for your understanding and take care of yourself and your loved ones.
Best Regards,

The Chriseng Mall Customer Service Team

2. AFTER-SALES SERVICE
Dear customers,

As a result of COVID-19, continued emergency health and containment measures may result in service delays at our authorized service centers, until further notice. Please excuse us for this inconvenience. Thank you for your understanding and support.

Chrisengmall's number 1 priority is the well-being of our customers and partners. To this end, we are changing our after-sales service policy, so that you don't have to worry about the warranty period of your products, especially in this difficult time when you have to take care of yourself and your products first and foremost. relatives.

The changes are as follows:

If the warranty for your product ends between December 15th and March 31st, we will extend the warranty period by an additional 3 months.
If you purchased your device between December 1 and May 31, Chrisengmall will extend the time to return your product for exchange or refund if you experience a problem with the product within 45 days of purchase.

We hope you will be satisfied with these changes at this special time when everyone's health matters.

Thank you for your understanding and take care of yourself and your loved ones.

Remaining at your disposal,

The Chriseng Mall Service Team